CLIENT CENTRE
800 101 101

(free of charge from landlines in Poland)

+48 22 521 10 10

(calls from mobile phones or from abroad will be charged)

Customer Service Facilities

    Scope of services – check what you may do at individual types of Customer Service Facilities CUSTOMER SERVICE FACILITIES viaTOLL
    Contact Points Border Distribution Points Distribution Points
    Information materials on the viaTOLL system and related services
    Preliminary registration with the viaTOLL system
    Full registration with the viaTOLL system in pre-paid mode
    in post-paid mode
    User account verification
    Agreement amount top-up
    Debit note settlement - post-paid account
    Receipt of completed transactions list in pre-paid mode
    in post-paid mode
    Adding vehicles to the agreement and vehicle removal from the agreement in pre-paid mode
    in post-paid mode
    Agreement editing (e.g. change of address, contact details, etc.) in pre-paid mode
    in post-paid mode
    Vehicle account suspension/activation
    viaBOX receipt upon deposit settlement in pre-paid mode
    in post-paid mode
    viaBOX repersonalisation in pre-paid mode
    in post-paid mode
    viaBOX unit exchange for agreements in pre-paid mode
    in post-paid mode
    Filing a complaint about the viaTOLL system or viaBOX unit functioning
    Reporting a general and technical problem and filing a written financial claim
    Reporting theft, loss or technical problems with viaBOX
    Agreement termination in pre-paid mode
    in post-paid mode